Unfortunately, custom-made models cannot be exchanged or returned. ALL the pieces made to order (jackets, shirts, skirts) ARE NON-REFUNDABLE.
ITEMS THAT ARE NOT CLASSED AS ‘Made to order’ WE HAVE A 14 DAY RETURNS POLICY FROM THE DATE OF RECEIVING YOUR ORDER. IF YOU ARE UNHAPPY WITH YOUR PURCHASE AND WOULD PREFER TO RETURN OR EXCHANGE IT, PLEASE EMAIL:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
ONCE YOU RECEIVE YOUR ORDER, THERE IS A 14 DAY POLICY TO RETURN THE ORDER OR EXCHANGE.
THE CUSTOMER IS RESPONSIBLE FOR THEIR RETURN/EXCHANGE SHIPMENT FEES. YOU WILL NEED TO PROVIDE OUR CUSTOMER SERVICE TEAM WITH YOUR RETURNS TRACKING NUMBER ONCE SENT OUT. PLEASE SEND THIS TRACKING NUMBER TO: email@example.com
SALE ITEMS OR PURCHASES MADE WITH A DISCOUNT CODE ARE NON-REFUNDABLE AND EXEMPT FROM ANY EXCHANGES.
Defective or wrong items must be claimed, with images of the defects, within 7 days of receipt and must be in its original condition, unworn and unwashed